DVR recording issues
We have an Cisco 9865HDC DVR and two 4742HDC client boxes running Contour.
We have been experiencing occasional intermittent audio dropouts on recorded programs (live programs seem OK but we nearly always watch recordings). These typically occur repeatedly within the same recording, with a multi-second audio dropout every couple of minutes or so. The video does not not show any problems. The audio drop out problem happens on approximately 5% of our recordings.
Recently, on recorded programs which display a mid-screen white Chyron graphic of a Tweet or other text, there is an audio dropout coincident with the display of the graphic. The audio dropout occurs only when the chyron graphic box is displayed and stops as soon as the box disappears. This dropout occurs on maybe 5-10% of all recordings.
We also experience intermittent digital pixelation where sections of the video and audio are corrupted causing an intermittent blocky tiling of the screen and audio distortion. This happens less frequently - on approximately 2% of the programs recorded and watched later.
There are also times when a program does not record, even though it was set up in the Series Manager and had previously and subsequently recorded - causing us to miss an episode in a series. This happens on approximately 1-2% of all recordings.
There are other times when a recorded program will not play. Instead an error is displayed and the recorded program must be deleted. This occurs fairly infrequently - approximately 1% of all recordings.
What if anything can Cox do to address these issues?