DRM Cox with HD Homerun cable
I have an HD Homerun Prime device I use with a Cox cable card. I have used this setup for around 3 years now with no issues. The past couple of weeks all of my non local channels are not loading on t...
Forum Discussion
Hello @BeauCantrelle,
I am so very sorry to learn of your TV troubles and I'd like to help. To better the viewing experience of our customers, we are continuing to the next phase of the retirement of MPEG2 and converting channels in every market to MPEG4 for Cox Business and residential customers. MPEG2 retirement impacts third-party MPEG2 compatible devices, such as TiVo or some personal computers with a built-in TV tuner. The customer has the following options.
● Upgrade to a Contour or Contour 2 receiver.
● Upgrade their third-party device.
Note: CableCARDs are not MPEG2 or MPEG4, but the device it is connected to could be an MPEG2 device and may be impacted. CableCARDs will not need to be replaced. If you need more assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
I am so very sorry to learn of your TV troubles and I'd like to help. To better the viewing experience of our customers, we are continuing to the next phase of the retirement of MPEG2 and converting channels in every market to MPEG4 for Cox Business and residential customers. MPEG2 retirement impacts third-party MPEG2 compatible devices, such as TiVo or some personal computers with a built-in TV tuner. The customer has the following options.
● Upgrade to a Contour or Contour 2 receiver.
● Upgrade their third-party device.
Note: CableCARDs are not MPEG2 or MPEG4, but the device it is connected to could be an MPEG2 device and may be impacted. CableCARDs will not need to be replaced. If you need more assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
