Forum Discussion

Student's avatar
Student
New Contributor III
3 months ago

DIY install kit--do I need it?

I got Cox Contour service for a new TV I'm expecting, a Samsung S95D. I already have internet service. They shipped me a DIY install kit, which contains two boxes, and it doesn't look like I need eit...
  • WiderMouthOpen's avatar
    WiderMouthOpen
    3 months ago

    If you want DVR on a app, look into something like Youtube TV. Should be compatible directly with your TV. Unlimited storage. Cox doesn't offer anything like that and probably never will.

Student's avatar
Student
New Contributor III
3 months ago
  1. Contour 2 TV Client C2XIDHDCLIENT
  2. Contour Stream Player Wireless 4K C2XI6WLCLIENT

I might mention there was a $75 deposit on this equipment, which had to be paid IN ADVANCE even though I am a customer of long standing who is enrolled in Autopay. 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    3 months ago

    Thank you for the additional information. It will help our forum members assist you. If you wish to reach out to us directly for assistance please feel free to contact us via Facebook or X (formerly Twitter, CoxHelp). Tech support is available through our Live Online Chat: https://www.cox.com/residential/contactus.html  or by toll-free number: 1-800-234-3993, 24/7. Thank you, 

    • Student's avatar
      Student
      New Contributor III
      3 months ago

      Thanks, I don't use Facebook or Twitter (temporarily X). But I'll keep it in mind. I expect the knowledgeable users here to provide useful information.

      • MichaelJ's avatar
        MichaelJ
        Moderator
        3 months ago

        In case you need any additional assistance, you may email us at cox.help@cox.com. Thank you,