Forum Discussion

Togepi's avatar
Togepi
New Contributor
5 years ago

Customer support for connecting Contour 2 to a Hub?

Is there any available customer support for exactly how to connect the Contour 2 to a Hub in order to connect it to Alexa or Google? Is there anyone at Cox knowledgeable enough to help me through this? So far, I have talked to six different people, three of which have talked to their supervisors, and no one has the slightest idea of what to do. I am setting it up so that a disabled person will be able to use your service, if that is at all possible for one to do, or should the disabled leave your company now?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Comcast offers the Xfinity X1 Eye Control.  The web-based remote connects to eye-trackers, sip-and-puffers, etc to control the cable box.

    If you don't have Comcast in your area, the Eye Control might be compatible with Contour because it's basically the same platform as X1.

    • Togepi's avatar
      Togepi
      New Contributor
      5 years ago

      She can use a pencil to hold down the voice button. Is there a way to train the remote to understand what she is saying? 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        I'd suspect not with a pencil in her mouth.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Doesn't Contour 2 already have a Voice Remote?

    • Togepi's avatar
      Togepi
      New Contributor
      5 years ago

      My mother cannot use her hands so the remote is useless.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi Togepi, we're deeply sorry to learn about your monther's condition, and I understand this experience has left you frustrated and upset. At this time, Amazon Alexa is not compatible with our Contour 2 system. This is due a variety of factors that are currently outside of Cox's control. I have submitted a request to our Contour 2 team that handles guide enhancements, to see if this can be looked into in the near future. -Kevin M. Cox Support Forum Moderator