Cox television service- ongoing, KNOWN (corp. computer recorded) issues
If a longtime customer ordered a service upgrade & began having continuous, variable service issues with said service- even after 3-5 phone discussions/2 service calls regarding the situation- with NO other action by company except to raise rates months later: Is said customer obligated to then pay FULL price without receiving FULL service? Particularly after having repeatedly made company reps DIRECTLY aware of the ongoing situation- during one such occasion the CSR rep 'volunteered' the fact that they showed error codes dating back to the time of the upgrade?... Actually that sounds more like an alleged "customer service" oriented company that ISN'T that concerned with growing- let alone maintaining- their business.... I could be wrong about that... But I'm NOT.