Forum Discussion

Punisher61's avatar
Punisher61
New Contributor
8 years ago

Cox television service- ongoing, KNOWN (corp. computer recorded) issues

If a longtime customer ordered a service upgrade & began having continuous, variable service issues with said service- even after 3-5 phone discussions/2 service calls regarding the situation- with N...
Becky's avatar
Becky
Moderator
8 years ago
Hi Punisher61,

I want you to be able to enjoy your services! I apologize that you've been dealing with these issues. This sounds like something a field technician should address. I recommend that we schedule a service call at your earliest convenience. If you'd like my team to set that up for you, please email cox.help@cox.com. Include your full name, address, and a link to this Forums page. We can follow up with you after the service call and escalate further issues as necessary. We'll get to the bottom of this for you!