Forum Discussion

Andrew_Wees's avatar
Contributor III
6 years ago

cox ondemand on Tivo boxes have some shows not fully available

Do any of the cox techs know why some ondemand programs when viewed through Tivo equipment only shows some of the program instead of the full program?

10 Replies

  • Karen_R's avatar
    Former Moderator
    Andrew, Cox provides all programs that we receive from the network. To clarify are you saying an episode is missing or episode or show cuts off during playback? -Karen
    • Andrew_Wees's avatar
      Contributor III

      the episodes/programs cut off  examples the kelsea ballerini miss me more music video i the music choice/country folder

      • Becky's avatar
        Hi Andrew, I'm wondering if the files were truncated somehow. Are the episodes/videos cutting off because you've reached the end? Check the episode information to verify the video length. For example, the On Demand menu on a Cox video receiver tells me that the Kelsea Ballerini "Miss Me More" music video is 3 minutes 23 seconds long. Does this match the file length displayed in TiVo On Demand? At what point does the video end? -Becky, Cox Support Forums Moderator