Forum Discussion

letti001's avatar
letti001
New Contributor III
6 years ago

Cox Contour on Browser has no sound for home but does for TV Go

Greetings, I have Cox cable at home and the TV works well with my TiVo device and cable card. For my study, I jus tuse the web browser. However there is no sound for some channels. TNT, Paramount...
ekhawaii's avatar
ekhawaii
Contributor
6 years ago

Here is a Cox ticket from July 16...CUI000008292144.  I tried looking for an on-site ticket tracker but no luck on finding anything.  When I chatted with support team, got a "being looked at"

At least the SAP and Video provided some relief toward the problem for TV and cell.  CurtB shortcuts (type ? or look at gear) gives some helpful hints.  Some station fixes is better than nothing.

Becky's avatar
Becky
Moderator
6 years ago
Hi Everyone, our video team is investigating the issue causing no audio on some channels on watchtv.cox.com and the Contour App. We appreciate all your troubleshooting details and have forwarded this info to the video team. We’ll update you as soon as we can. -Becky, Cox Support Forums Moderator