I have mentioned this before but will mention it again. The channels have sound when I use TV Go, as if I were not home. If pressed to watch a channel with no sound, I can switch over to TV Go.
One of you might want to consider reviewing this thread to consolidate everything you've learned into a single, consise email to cox.help@cox.com with the ticket number in the subject. Be sure to include the market you're in. Cox has that information, but I wouldn't leave anything to chance. I also wouldn't assume anyone from Cox reads everything here and passes it along to someone who can actually fix it. Something you've discovered might trigger a "Eureka" moment for one of Cox's video engineers. It's a long shot, but all it will cost you is a little of your time.
