At the screen bottom right there is a Language Setting icon that has 3 buttons that can be slid on/off. the 2nd is Secondary Audio (SAP).
You can also toggle SAP by pressing "S" on the keyboard.
? - Display keyboard controls
C - Toggle closed captions
M - Mute audio
S - Toggle SAP
V - Toggle video description
Here is a Cox ticket from July 16...CUI000008292144. I tried looking for an on-site ticket tracker but no luck on finding anything. When I chatted with support team, got a "being looked at"
At least the SAP and Video provided some relief toward the problem for TV and cell. CurtB shortcuts (type ? or look at gear) gives some helpful hints. Some station fixes is better than nothing.
You can email cox.help@cox.com and ask for a status update for your ticket. But if their pattern holds, you'll probably just get a polite response from them too, that your ticket is being investigated.
I have mentioned this before but will mention it again. The channels have sound when I use TV Go, as if I were not home. If pressed to watch a channel with no sound, I can switch over to TV Go.
One of you might want to consider reviewing this thread to consolidate everything you've learned into a single, consise email to cox.help@cox.com with the ticket number in the subject. Be sure to include the market you're in. Cox has that information, but I wouldn't leave anything to chance. I also wouldn't assume anyone from Cox reads everything here and passes it along to someone who can actually fix it. Something you've discovered might trigger a "Eureka" moment for one of Cox's video engineers. It's a long shot, but all it will cost you is a little of your time.
