Forum Discussion

Louie_vig's avatar
Louie_vig
New Contributor II
6 years ago

Contour to contour 2

I have a 6 DVR box but I am still on Contour. I would like to switch to contour 2 but I don't want to lose the programs I already have recorded. I am about 50% full. Is that possible
BrianM's avatar
BrianM
Moderator
6 years ago
It is not possible to transfer recordings from one cable receiver to another. You will lose any current recordings when upgrading unfortunately.

Brian
Cox Support Forum Moderator
  • Louie_vig's avatar
    Louie_vig
    New Contributor II
    6 years ago

    That is crazy.  I did it for my father in law when he upgraded his DVR on Dish network.   Lousy service on Cox's part.

    • Louie_vig's avatar
      Louie_vig
      New Contributor II
      6 years ago

      Does that also mean that I can't keep my existing DVR after I upgrade so that I can watch the programs I already have recorded while recording new programs to the new dvr?

      • Allan's avatar
        Allan
        Moderator
        6 years ago
        @louie vig You will lose all recordings when upgrading since the new Contour service requires a different cable box. -Allan Cox Support Forums Moderator
    • Bruce's avatar
      Bruce
      Honored Contributor III
      6 years ago

      How did you do it?

      • Louie_vig's avatar
        Louie_vig
        New Contributor II
        6 years ago

        Dish has an app that does it for you.