Forum Discussion

too_cheap_to_bu's avatar
too_cheap_to_bu
New Contributor III
8 years ago

Contour not working as advertised.

The contour interface is bad, and confusing. The voice remote does not search or is not available. Searching for shows only leads to a purchase page, when the show I am looking for can be found by scrolling through the guide. On demand shows, that I know are available can not be accessed, unless I wish to purchase them. The only thing contour is good for, is that I am now watching less TV, and reading more books. 

  • Becky's avatar
    Becky
    Moderator
    8 years ago
    Hi Too cheap,

    We want you to enjoy all the features that Contour has to offer! It sounds like your Contour isn’t functioning the way it should. I recommend a service call so an on-site technician can resolve the issues you are experiencing. If you’d like my team to schedule an appointment at a time convenient for you, email us at Cox.help@cox.com with your preferred day of the week and time frame.