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too_cheap_to_bu's avatar
too_cheap_to_bu
New Contributor II

Contour not working as advertised.

The contour interface is bad, and confusing. The voice remote does not search or is not available. Searching for shows only leads to a purchase page, when the show I am looking for can be found by scrolling through the guide. On demand shows, that I know are available can not be accessed, unless I wish to purchase them. The only thing contour is good for, is that I am now watching less TV, and reading more books. 

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  • Becky's avatar
    Becky
    Moderator
    Hi Too cheap,

    We want you to enjoy all the features that Contour has to offer! It sounds like your Contour isn’t functioning the way it should. I recommend a service call so an on-site technician can resolve the issues you are experiencing. If you’d like my team to schedule an appointment at a time convenient for you, email us at Cox.help@cox.com with your preferred day of the week and time frame.