Forum Discussion

siliya's avatar
siliya
New Contributor
7 years ago

Contour Flex Error 3.1.4.2

Hi, have had Contour Flex for a year. Slowly, the local channels have been disappearing.  Now, I'm left with just CBS.   I get the the "program unavailable" please reference error 3.1.4.2.   I have tried rebooting the box but no luck.  Any suggestions?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Siliya, the signal levels to your receiver are slightly out of specification; outside of our preferred range. Signal issues can cause issues with SDV (switched digital video) channels, as the 3.1.4.2 error indicates. I suggest that you schedule a service call so an on-site technician can resolve this issue for you. If you'd like my team to schedule an appointment for you, email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
    • gsc331's avatar
      gsc331
      New Contributor III
      7 years ago

      Good Luck . An in home tech can't solve that problemI had the same problem awhile back .I had techs come out 2 or 3 times a week  for about a month . the problem is outside , probably nowhere near you place.