Contour box not working because of the sun?
Has anyone else been told by customer service that the reason their Contour box is only getting one channel is because of the position of the sun and it could take 8-10 days to resolve? I’m think...
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I was told the same thing last night when every channel reported “Unauthorized (V58)”. I chatted with Customer Support and they sent a reset signal to my cable cards (no Contour, I use a TiVo). That fixed the issue - for about 5 hours. The first instance occurred at about 6:30PM, the second around 11:30PM. Chatted again with customer support who told me it was due to a “sun outage” - at night??? I asked the support person how a sun outage can occur at night who “explained” to me that just because it’s nighttime where I’m at, the sun can still affect satellites. However, *everything* I have read about sun outages claim this is NOT TRUE - that sun outages only occur between approx. 10AM - 5PM.
Everything appears to be working right now, but this just seemed to be a poor excuse for the problem. We’ll see if it fails again tonight.
