Contour 2 "Prime Video" App, "Internet Connection Failure"
All the Apps on the Contour 2 except the newly available "Prime Video" App are working just fine. The "Prime Video" App returns an "Internet Connect Failure" dialog box, intermittently. Since the Contour 2 is not directly connected to the internet, there doesn't seem to be any way to diagnose the issue. I have restarted every piece of hardware in the home network and re-registered the Contour 2, with no resolution. Interestingly, not all selections on this App fail with this error some will play normally. I have an Amazon Prime subscription and the "Prime Video" App works fine on all the other devices on which it's installed.
Is anyone else having this problem?
- Hello FishNDad,
There is a known issue with some Contour 2 customers receiving an error message when attempting to play a video using the Amazon Prime Video app. Our video team is working to resolve this issue. I apologize for any inconvenience this is causing and thank you for your patience.
Cox Support Forums Moderator