Forum Discussion

Fishn_Dad's avatar
Fishn_Dad
New Contributor
6 years ago

Contour 2 "Prime Video" App, "Internet Connection Failure"

All the Apps on the Contour 2 except the newly available "Prime Video" App are working just fine.  The "Prime Video" App returns an "Internet Connect Failure" dialog box, intermittently.  Since the C...
  • MaryF's avatar
    MaryF
    6 years ago
    Hello FishNDad,

    There is a known issue with some Contour 2 customers receiving an error message when attempting to play a video using the Amazon Prime Video app. Our video team is working to resolve this issue. I apologize for any inconvenience this is causing and thank you for your patience.

    Mary
    Cox Support Forums Moderator
  • PaulC's avatar
    PaulC
    6 years ago

    Are there any updates on the status of this issue?

MariaL's avatar
MariaL
Moderator
Hi Beoc,

The issue with Amazon Prime Video has been resolved. Are you getting the “Internet connection error, not able to connect to Prime Video” error message or are you getting a different error message? Please share the error message, if different.

Maria L.
Cox Support Forum Moderator
Beoc's avatar
Beoc
New Contributor
6 years ago

I  rebooted the main client box and tried again to watch a prime video selection (June 5th) ..  still getting the Internet connection error message and nothing will play.   What should I be doing?

  • Beoc's avatar
    Beoc
    New Contributor
    6 years ago

    Just to give you complete information, the error message I am getting says:  'Internet connection error.  We are unable to process your request.   Please try again later ..."

    Please advise as to what I should do to try to establish the proper connection.   Thank you.

    • StephanieS's avatar
      StephanieS
      Moderator
      6 years ago
      Beoc

      Are you having any issues connecting to any other applications? You may want to try deleting the app and re-adding it.

      StephanieS
      • Beoc's avatar
        Beoc
        New Contributor
        6 years ago

        Thanks for that suggestion Stephanie... but how do you delete the app?   It is a Cox app on my contour system not an app on my phone and I guess I don't' know how to delte it.   Can you give me more info on how to do that?