Contour 2 faults
Regarding the update of Cox Contour 1 to Contour 2, there are some improvements, but some things are much worse. I can find no link to send feedback to Cox other than to post my observations in the forum. These observations may affect your desire to upgrade to Contour 2.
The voice control is a handy.
But the Guide is worse. In an effort to make it "fancy", they have filled the screen with graphical information that limits the amount of Guide that can be shown. There are only five lines of shows, one of which stays on screen when you page down. That means each page of scrolling is only four channels. It's not enough. And, it seems to me, the width of the Guide has been reduced too, to show less time.
Contour highlights the popular evening shows for two prominent days. But the two days shown are the two days that just ENDED, not the next two coming up. I can't understand why they thought this would be useful, and they you haven't changed it.
It's handy having Netflix built into Contour, but it doesn't work well. Netflix programs "stutter". That is, they drop a frame every several seconds, so the video jitters. The sound does not seem to be affected. The same Netflix show shown on my Samsung Smart TV doesn't do that, so it has to be in Contour.
Previously, if you were watching a movie and you decided to save it, you could hit RECORD and Contour would save the whole movie from the beginning. With Contour 2, the recording does not go back to the beginning and record the whole movie. It only starts recording from where you pressed the record button. Even if you rewind live TV back to the beginning of the movie and press RECORD, it only records from the current time.
I've been to the local Cox office to talk to them about some of these features, and was pretty much brushed off with the attitude "Yes, well, that's the way it works."