Forum Discussion

barrios's avatar
barrios
New Contributor II
5 years ago

Contour 2 cable box won't turn back on

I'm a recent cox user, have connected a cox contour 2 cable box, its Ethernet connected and connected to a Samsung Q80 Smart TV, connected to HDMI 4 (ARC). Every morning I'm having to unplug and pl...
montman's avatar
montman
New Contributor

I have this exact same problem.  I have paired the remote with the cable box and it did not help.  I also have changed the settings with both with the power saver on and off.  The issue remains the same. 

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Montman

When you have a moment please email your full-service address and full name to cox.help@cox.com so we can investigate.

Jonathan J
Cox Moderator
  • Layter's avatar
    Layter
    New Contributor
    5 years ago

    Was this resolved? I'm having the exact same problem. 

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @Layter, do you also have a Samsung Q80 Smart TV? What HDMI input are you currently using? Which receiver is impacted, and is it a wired or wireless receiver? When did the issue start happening? -Kevin