Forum Discussion

barrios's avatar
barrios
New Contributor II
5 years ago

Contour 2 cable box won't turn back on

I'm a recent cox user, have connected a cox contour 2 cable box, its Ethernet connected and connected to a Samsung Q80 Smart TV, connected to HDMI 4 (ARC). Every morning I'm having to unplug and pl...
montman's avatar
montman
New Contributor
5 years ago

I have this exact same problem.  I have paired the remote with the cable box and it did not help.  I also have changed the settings with both with the power saver on and off.  The issue remains the same. 

  • barrios's avatar
    barrios
    New Contributor II
    5 years ago

    I have done the same, appears contour 2 cable box goes to sleep and just doesn't wake up.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Barrios, Does your tv show a no signal message or just a blank screen? Also, does anything happen when pressing the guide button on the remote? -Allan Cox Support Forums Moderator.
      • barrios's avatar
        barrios
        New Contributor II
        5 years ago

        Shows no signal, nothing happens pressing any buttons.

        i switched HDMI port to port 1 and switched HDMI cable, same issue. 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Montman

    When you have a moment please email your full-service address and full name to cox.help@cox.com so we can investigate.

    Jonathan J
    Cox Moderator
    • Layter's avatar
      Layter
      New Contributor
      5 years ago

      Was this resolved? I'm having the exact same problem. 

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        @Layter, do you also have a Samsung Q80 Smart TV? What HDMI input are you currently using? Which receiver is impacted, and is it a wired or wireless receiver? When did the issue start happening? -Kevin