jgombo
3 months agoNew Contributor II
Confused
Recently, the Fairfax CIty VA, neighborhood that I live in has had spotty internet service and TV service, mostly TV, for the last 2.5 weeks. Today, the TV was pixelating all day. On the TV screen was a message the "We're having some trouble on our end". I called COX to notify them about the problem. I have contacted three neighbors who have the same issue. I have Chatted with a Live Agent, who did not believe that there was an outage. I went onto the website that also indicated there was not an outage. I was informed over the phone that the "Outage" was resolved and to reboot my system. I rebooted my system, but the pixelation still exits. Not sure COX has their act together.