Forum Discussion

CoxIsTheWorst's avatar
CoxIsTheWorst
New Contributor II
4 years ago

Commercials cut off and go to another one

Please stop dictating what commercials I see. On EVERY channel (this time Animal Planet) a commercial plays for a fraction of a second with about one word being said and it cuts to another commercial. That commercial often plays twice in the same break within one minute. I couldn’t give a sixth, 21st, third and 11th letters about those commercials and want to see the one that got cut off. Often, a commercial gets cut off and plays a local one on a NATIONAL channel. PLEASE STOP THIS!

  • PJS2's avatar
    PJS2
    Contributor II
    4 years ago

    What you are experiencing is probably your local carrier inserting local ads and not paying much attention to the editing. So what happens is you get a slice of the national ad overlapped with the local ad. You can't fix it. Sorry.

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    Hello, Is this happening with all tvs in the home or just one? Also, please unplug the power from the cable box for 2 mins and let us know if that helps. Lastly, are the affected commercials louder than normal? -Allan, Cox Support Forums Moderator.
    • CoxIsTheWorst's avatar
      CoxIsTheWorst
      New Contributor II
      4 years ago

      Every TV does this. Unplugging doesn’t help, and the commercials stay the same volume.

      • Allan's avatar
        Allan
        Moderator
        4 years ago
        Hello. We will need to take a closer look at this for you. Please send us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.