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sjlyon55's avatar
sjlyon55
New Contributor

cloud DVR issues with recorded programs

When watching my recorded shows with the cloud DVR, the sound will just stop while the program continues to play.  Then after a few seconds the sound comes back on.  It will repeatedly do this during a show about 7 or 8 times.  It doesn't matter what time of the day I'm watching or what kind of program I'm watching.

audio cutout

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  • LisaH's avatar
    LisaH
    Moderator
    Hi Sjlyon55. It sounds like we need to gather some information from you regarding this. Please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. Also, include if this happens when you are watching live tv. Thanks, Lisa - Cox Support Forums Moderator