Cisco DTA 250HD and URC-4220-RF IR sensor compatibility issues ?
We have a Cisco DTA 250HD mini box connect at work. It had an IR sensor plugged into it through the IR IN port that got smashed. We operated it through a URC-4220-RF remote control. A co-worker bought another IR sensor, and it did not fix the problem. Looking to get feedback on better options to getting it running again. Is the remote old, and does it need replacing? What IR sensor models seem are compatible with both the mini box and remotes? No chance of having a tech out, because it is paid for by the company, and would result in them just remembering they pay for service, and most likely cancelling it. We need to watch TV, Help us Obi One, you're our only hope.