Forum Discussion

rascal_Destin's avatar
rascal_Destin
New Contributor
7 years ago

Channel 4 WECP very poor resolution

Here in Miramar Beach, for the last few weeks, very poor picture on channel 4 WECP; very poor resolution, periodic pixelation, periodic audio drops, does not fill vertical screen looks squished, all other channels OK, all three TVs the same, have done modem reset.  Anyone else?? Help??

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Rascal, we checked WECP channel 4 and didn't see any issues with resolution, tiling, or audio dropouts. Is the resolution issue intermittent or constant? Since the issue is occurring on all three TVs, it's possible that something is impacting the network signal outside of your home. TV channels are broadcast on different frequencies, so signal ingress or loss will often impact only one or a handful of channels based on frequencies. Since you’ve been dealing with this problem for several weeks, it might be time to schedule a service call. If you’d like my team to schedule an appointment for you, email Cox.help@cox.com with your full name, address, and a link to this page. -Becky, Cox Support Forums Moderator
  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Rascal, I wanted to let you know that we did identify an issue with channel 4 WECP. We're working with the broadcaster to resolve the issue as quickly as possible. -Becky, Cox Support Forums Moderator