Forum Discussion

Jon_Merriman's avatar
Jon_Merriman
New Contributor
5 years ago

Channel 36 (CNN) & Channel 47 (FNN) are unavailable

For three (3) days, since Wednesday, 7/1/20, channel's 36 & 47 have "scrambled" signals. The carrier is established but the transmission is unwatchable. When I go to either channel, there is a Cox message box which states "there is a trouble at our (Cox) end". The message has an alphanumeric trailer- XRE-03059

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Jon,
    This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator