Forum Discussion

CFMonroe's avatar
CFMonroe
New Contributor II
5 years ago

Channel 18 Estrella TV shows Court TV listings

Here in Ft Smith AR prior to January 14 2020 Channel 18 carried Estrella TV and the Contour program guide listed Estrella TV programming.  Then suddenly the next day the program guide started listing...
Channel Lineup
channel selection
guide
BrianM's avatar
BrianM
Moderator
I see what you are talking about. I am forwarding this to our video team for investigation.

Brian
Cox Support Forum Moderator
CFMonroe's avatar
CFMonroe
New Contributor II
5 years ago

Hey Brian!  Have you heard any explanation as to what the problem is?  Is it easily fixed?  Or is it beyond the control of Cox?

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago

    Hi CFMonroe, are you still experiencing issues with Channel 18? The last we heard, this was an issue involving the issue. We have reached out to the provider to see if transmissions can be switched back to match the guide. -Kevin M. Cox Support Forum Moderator

    • CFMonroe's avatar
      CFMonroe
      New Contributor II
      5 years ago

      Hey Brian and Kevin!  As of yesterday Channels 15 and 18 started displaying their guide listings correctly.  Thanks for your help!

      • DannyS's avatar
        DannyS
        Moderator
        5 years ago
        Sorry for the delayed reply. I will let them know and thanks for getting back to us. Have a great evening!