Perplexed_User
7 years agoNew Contributor III
Changing from Contour 1 to Contour 2 - Regrets?
My Contour 1 box freezes occasionally and requires a reboot. After two service calls the rep said that Contour 2 is better and said that I should switch. I read about the program search and new features which I don't need. I read online that Contour 2 freezes too. Is there a software upgrade that will fix Contour 1? I want to keep some recorded programs that feature a family member. Are there any fees involved if I do switch?
- @Perplexed User You can opt for a self install to avoid professional installation of Contour 2. However, the self installation is limited to no more than 4 boxes. Also, sine the boxes will need to be replaced, you will lose all recordings that you currently have.
- @Perplexed User We do not currently have a way to preserve the programs. We do not show much of a change in problems between the Contour 1 and Contour 2 platforms.