Forum Discussion

Perplexed_User's avatar
Perplexed_User
New Contributor III
7 years ago

Changing from Contour 1 to Contour 2 - Regrets?

My Contour 1 box freezes occasionally and requires a reboot.  After two service calls the rep said that Contour 2 is better and said that I should switch. I read about the program search and new feat...
  • Allan's avatar
    Allan
    7 years ago
    @Perplexed User You can opt for a self install to avoid professional installation of Contour 2. However, the self installation is limited to no more than 4 boxes. Also, sine the boxes will need to be replaced, you will lose all recordings that you currently have.
  • DavidA2's avatar
    DavidA2
    7 years ago
    @Perplexed User We do not currently have a way to preserve the programs. We do not show much of a change in problems between the Contour 1 and Contour 2 platforms.
Allan's avatar
Allan
Moderator
@Perplexed User You can opt for a self install to avoid professional installation of Contour 2. However, the self installation is limited to no more than 4 boxes. Also, sine the boxes will need to be replaced, you will lose all recordings that you currently have.
Perplexed_User's avatar
Perplexed_User
New Contributor III
7 years ago

Allen,

I have three boxes. Thank you for the tip.

Is there a way to preserve my programs? 

Have you experienced any problems with Contour 2?

  • DavidA2's avatar
    DavidA2
    Former Moderator
    7 years ago
    @Perplexed User We do not currently have a way to preserve the programs. We do not show much of a change in problems between the Contour 1 and Contour 2 platforms.
    • Perplexed_User's avatar
      Perplexed_User
      New Contributor III
      7 years ago

      Is there a software fix on the horizon for Contour 1 or 2?

      • Allan's avatar
        Allan
        Moderator
        7 years ago
        @PerplexedUser I am not aware of any specific upgrade at this time. However, we do regularly run updates/upgrades during overnight maintenance hours. -Allan