Forum Discussion

Perplexed_User's avatar
Perplexed_User
New Contributor III
7 years ago

Changing from Contour 1 to Contour 2 - Regrets?

My Contour 1 box freezes occasionally and requires a reboot.  After two service calls the rep said that Contour 2 is better and said that I should switch. I read about the program search and new feat...
  • Allan's avatar
    Allan
    7 years ago
    @Perplexed User You can opt for a self install to avoid professional installation of Contour 2. However, the self installation is limited to no more than 4 boxes. Also, sine the boxes will need to be replaced, you will lose all recordings that you currently have.
  • DavidA2's avatar
    DavidA2
    7 years ago
    @Perplexed User We do not currently have a way to preserve the programs. We do not show much of a change in problems between the Contour 1 and Contour 2 platforms.
Allan's avatar
Allan
Moderator
7 years ago
@Perplexed User You can opt for a self install to avoid professional installation of Contour 2. However, the self installation is limited to no more than 4 boxes. Also, sine the boxes will need to be replaced, you will lose all recordings that you currently have.
  • Perplexed_User's avatar
    Perplexed_User
    New Contributor III
    7 years ago

    Allen,

    I have three boxes. Thank you for the tip.

    Is there a way to preserve my programs? 

    Have you experienced any problems with Contour 2?

    • DavidA2's avatar
      DavidA2
      Former Moderator
      7 years ago
      @Perplexed User We do not currently have a way to preserve the programs. We do not show much of a change in problems between the Contour 1 and Contour 2 platforms.
      • Perplexed_User's avatar
        Perplexed_User
        New Contributor III
        7 years ago

        Is there a software fix on the horizon for Contour 1 or 2?