Forum Discussion

Chele's avatar
Chele
New Contributor
6 years ago

Cannot delete recorded programs

I transferred my service and now my dvr will not delete programs I had recorded before the transfer. How do I delete these recorded shows without losing everything?

3 Replies

Replies have been turned off for this discussion
  • Hi Chele, try the following process to sync the DVR:
    Press the Contour button on the Cox remote.
    Highlight the Gear icon and press OK to access the Settings menu.
    Highlight Device Settings and press OK.
    Highlight Sync DVR and press OK twice to begin the DVR Sync.
    After the sync process completes, reboot your receiver by unplugging the power for 2 minutes and then plugging it back in. Give the receiver time to complete the reboot process before accessing the DVR menu, and then try to delete the recording. Are you successful? -Becky, Cox Support Forums Moderator
    • Chele's avatar
      Chele
      New Contributor

      Unfortunately, that did not work.  I've heard about a reset that may have to done?

      • DustinP's avatar
        DustinP
        Moderator
        Chele,

        I'm sorry attempting to delete the recording from the Host DVR hasn't worked. You may attempt to reset the receiver through our website: www.cox.com/.../resetting-your-cable-receiver.html.

        If after the reset is sent and you still cannot delete the recording, then the next step would be to replace the DVR. Replacing the DVR with another would result in losing all saved recordings.

        Cox Forums Support Moderator