Forum Discussion

Andorra's avatar
Andorra
New Contributor
6 years ago

Can the Cox Channel Line-up be changed online? If not, why not?

It would be nice to add or drop packages on line. If there is something we no longer watch, why pay for it? The last person I talked to on the phone acted like he was half asleep or on drugs or som...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hello, we're terribly sorry you had this experience with one of our agents. Here's a copy of your channel lineup, which shows what channels are part of each individual package, http://bit.ly/2I24D90. Additionally, you can also check to see what you're subscribed to through our Cox Connect app, https://bit.ly/2w4fWWF. If you'd like our assistance with changing your current level of service, please feel free to email us at cox.help@cox.com. We can also be reached on Facebook and Twitter as well. -Kevin M. Cox Support Forum Moderator
ekhawaii's avatar
ekhawaii
Contributor
6 years ago

KevinM2...still another question about Cox lineup.  I look at my bill, Recent Charges....I see a fee for "Expanded Service" and "Advanced TV Service" what are these in relation to what appears on your channel link categories.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Ekhawaii, Our video format has been dual-mapped so that the HD channels are also set to the SD channel location. We made this change to improve the consumer experience, and it provides our customers' with access to their shows and movies with higher picture quality and shorter, more direct channel numbers. "Expanded TV" is also the "TV Essential" you see on the channel lineup pdf (they're the same). We offer Starter TV (basic), Expanded (Essential), Movie Pak, Variety Pak, etc. In regards to Advanced TV service, we would need to take a closer look at your bill. If you'd like for us to go over your billing services more thoroughly, please email us at Cox.help@cox.com.

    The HD pixel size is also the display resolution or display mode, and this can be altered in the Contour 2 settings menu, http://bit.ly/2NTXJJ7. -Kevin M. Cox Support Forum Moderator