Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
2 months ago

Caller ID Not Showing on TV

Caller ID has failed to display on the TV on random calls over the last few days.  It is set to ON in preferences on the DVR, an Arris AX013ANC which is only about 1 month old.  It’s been working properly until a few days ago.

After the DVR daily update had finished and an incoming call failed to display on the TV, I unplugged the cable/phone modem, waited 5 minutes, then plugged it back in and waited for the phone to come back on.  I then called using my cell phone and the Caller ID did not appear.  Later, two test calls did appear for my cell phone and my wife’s.  But 2 hours later an incoming robocall did not display.  After that another robocall did display.  All the calls appeared on the call history.

  • MasterMyDomain's avatar
    MasterMyDomain
    28 days ago

    The problem may have fixed itself.  For the last 5 days the last 30 calls HAVE displayed the Caller ID on the TV.  This was after all suggested solutions failed.  More details are in my reply above to WiderMouthOpen

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 months ago

    When you don't see the caller ID on the TV, does it still show up on your Cox phone?

    What model cable/phone modem do you have?

    Do you have any other TV boxes? If so, do those work?

    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      2 months ago

      Voice/Internet Modem: Brand: ARRISModel: TM3402A

      My Cox landline phone doesn't have a screen, only push buttons. 

      I only have one DVR.  My 3 mini-boxes don't display caller ID.

       

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 months ago

        So we don't know if this is a caller ID issue or a TV caller ID issue. Also, the fact that it sometimes works means it's not a issue with a code on the telephone switch or something. I would suggest contacting Cox and see if they can escalate the issue. Maybe reprovisioning your modem might help. That basically means unassigning the service from the modem and then adding it back on.

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 months ago

    In addition to unplugging the modem, you should also try rebooting the cable box.  If caller ID still fails to display, cycle the option Off then On in your preferences. 

    A forum search found an instance of this issue being resolved by Cox pushing out a cable box refresh.  But that was years ago.  There haven't been a lot of reported instances in recent years of Caller ID on TV not working.   That may be because it's never worked for some people and they don't know about it  

    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      2 months ago

      Is the cable box the DVR?  If so, on one day the lack of the Caller ID display on the TV was shortly after the Daily Update which reboots the DVR and on another day it was before the Daily Update but did it again after it ran..  I usually skip the Daily Update every day or two and on those days some calls display and some don't.  All calls are appearing on the Call History but there is no pattern on the Caller IDs that might explain, such as when the Caller ID is Spam?+18204002539.  When I made test calls from my cell phone, sometimes the Caller ID shows and other times it doesn't.

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 months ago
    1. Are you using any type of spam call blocker?
    2. All calls appear on Call History, but do calls ring your phone that aren't displayed on TV caller ID?
    3. Some robocalls display and some don't, but have all calls that didn't display been robocalls?
    4. Has Cox refreshed your receiver (DVR)?  If not, you can reset equipment by signing in to your Cox account and selecting My Account > Equipment.
    5. Has Cox reprovisioned your modem?
    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      2 months ago

      Please see my reply above to WiderMouthOpen that I just posted.

      I'm not using any type of spam call blockers.  All calls appear on Call History, including calls that ring my phone that aren't displayed on TV & calls blocked by Cox that don't ring my phone or appear on TV.  Calls from all sources have not displayed on TV including robocalls, calls from my 2 cell phones, and calls from my neighbors cell phone and home phone.  But it's intermittent - - sometimes the same number does show on the TV on one call but not the next, or fail to show but do Display on the TV on the next call a few minutes later.  Cox refreshed the DVR at my request.  My email to them included your previous suggestion of reprovisioning but I'm not sure the tech knew what that involved (the actual text I sent is in my reply to WIderMouthOpen). 

      On a related subject, you asked once if my recordings only disappeared after a Daily Update.  The answer is only after the DVR is rebooted for whatever reason.  But not after every reboot.  Sometimes nothing is deleted for several updates or rebootings.    I've been keeping a daily log since 8/25/24, and schedule the updates for 8-10 AM so I can monitor how long each step takes and write down what recordings disappear.  I skip 2 days in a row to reduce the chance of disappearances.

      I really appreciate your assistance.  Many thanks.

       

      • CurtB's avatar
        CurtB
        Honored Contributor
        2 months ago

        There doesn't seem to be any consistent pattern for calls that display on TV Caller ID.   This won't fix that issue, but have you ever considered just blocking spam calls?  Cox's 'Spam Blocker' prevents calls from ringing, but they still appear in Call History.   See this post.  You can always opt to send spam calls to voice mail instead of blocking them.  The one issue I've found is that verify codes sent to your phone are sometimes blocked as spam.  You may want to temporarily disable 'Spam Blocker' or change from 'Block' to 'Allow' when signing into a website that sends a verify code to your phone.

    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      28 days ago

      The problem may have fixed itself.  For the last 5 days the last 30 calls HAVE displayed the Caller ID on the TV.  This was after all suggested solutions failed.  More details are in my reply above to WiderMouthOpen