Caller ID Not Showing on TV

Question

Caller ID has failed to display on the TV on random calls over the last few days. &nbsp;It is set to ON in preferences on the DVR, an Arris AX013ANC which is only about 1 month old. &nbsp;It’s been working properly until a few days ago.After the DVR daily update had finished and an incoming call failed to display on the TV, I unplugged the cable/phone modem, waited 5 minutes, then plugged it back in and waited for the phone to come back on. &nbsp;I then called using my cell phone and the Caller ID did not appear. &nbsp;Later, two test calls did appear for my cell phone and my wife’s. &nbsp;But 2 hours later an incoming robocall did not display. &nbsp;After that another robocall did display. &nbsp;All the calls appeared on the call history.

widermouthopen · Answer

When you don't see the caller ID on the TV, does it still show up on your Cox phone?What model cable/phone modem do you have?Do you have any other TV boxes? If so, do those work?

mastermydomain · Answer

Voice/Internet Modem: Brand: ARRISModel: TM3402AMy Cox landline phone doesn't have a screen, only push buttons.&nbsp;I only have one DVR.&nbsp; My 3 mini-boxes don't display caller ID.&nbsp;

curtb · Answer

In addition to unplugging the modem, you should also try rebooting the cable box.&nbsp; If caller ID still fails to display, cycle the option Off then On in your preferences.&nbsp;A forum search found an instance of this issue being resolved by Cox pushing out a cable box refresh.&nbsp; But that was years ago.&nbsp; There haven't been a lot of reported instances in recent years of Caller ID on TV not working.&nbsp; &nbsp;That may be because it's never worked for some people and they don't know about it&nbsp;&nbsp;

widermouthopen · Answer

So we don't know if this is a caller ID issue or a TV caller ID issue. Also, the fact that it sometimes works means it's not a issue with a code on the telephone switch or something. I would suggest contacting Cox and see if they can escalate the issue. Maybe reprovisioning your modem might help. That basically means unassigning the service from the modem and then adding it back on.

mastermydomain · Answer

Is the cable box the DVR?&nbsp; If so, on one day the lack of the Caller ID display on the TV was shortly after the Daily Update which reboots the DVR and on another day it was before the Daily Update but did it again after it ran..&nbsp; I usually skip the Daily Update every day or two and on those days some calls display and some don't.&nbsp; All calls are appearing on the Call History but there is no pattern on the Caller IDs that might explain, such as when the Caller ID is Spam?+18204002539.&nbsp; When I made test calls from my cell phone, sometimes the Caller ID shows and other times it doesn't.