Forum Discussion
What TV package do you pay for? There is some difficulty adding cable cards to the Contour Flex package. See thread here.
- ShirleyP2 years agoNew Contributor II
We have the Contour TV Preferred package. But the TV package we have didn't even come up with the agent. As soon as I said I wanted a CableCard, he said they are no longer supported. No offer of it being supported with a different package, etc.
The thread you referenced is very old, from 2017. As Bruce points out the FCC regs changed in 2020. Apparently they are no longer *required* to support CableCards
- WiderMouthOpen2 years agoEsteemed Contributor
Them being no longer required and no longer being offered are two different things IMO. Maybe a moderator here can confirm. I hope I am right, because it would really stink if Cox totally discontinued them. Comcast promised to support them till 2031.
- ShirleyP2 years agoNew Contributor II
Yes, I agree the FCC requirement vs Cox choosing to continue supporting are 2 different things.
I'm really hoping that someone on this forum who works for Cox can give an authoritative answer. Trying to get an accurate answer out of Tier 1 agents via chat/phone is going to be a nightmare (as it is with all companies).
- Bruce2 years agoHonored Contributor III
Well, I'm unsure if Cox is required because their Phone Reps have been notoriously inaccurate with correct information. I hailed our resident experts for clarification.
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