Forum Discussion

Mwiles78's avatar
Mwiles78
New Contributor
6 months ago

Cable bill

So I fell behind due to medical issues and now have to pay extra for making a physical payment in a store so that I get a physical receipt and now I'm being charged $50 for 2 payments which were made in store. This has me VERY heated and having a very negative outlook about Cox Communications. Earlier this morning a Cox representative told me that I would NOT have any interpretation in my services as long as I pay by Friday no later than 6pm. Only now, I have been suspended and I'm tempted to say **bleep** it and let it go all together! Cox Communications likes to tell you one thing and do the total opposite! 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    6 months ago

    Hi Mwiles78,

     

    This is indeed most troubling to hear.  There is not an additional fee if paying in one of our retail locations.  I would really like to investigate your issue.  If I may, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.

    We look forward to working with you.

    Cox Support Forum Moderator