Box speed
I recently switched to Cox from Comcast Xfinity. The cable box response time with Cox is much much slower than I was used to with Xfinity. Is this normal or do I just have a defective cable box?
Forum Discussion
@Tower, do you have a splitter in the room where your main cable receiver is? If so, we recommend bypassing it for troubleshooting purposes to see if that speeds up the response time. From what you're describing, it appears you may be experiencing signal issues and sending out a service technician is generally the best course of action. To schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
