Box speed
I recently switched to Cox from Comcast Xfinity. The cable box response time with Cox is much much slower than I was used to with Xfinity. Is this normal or do I just have a defective cable box?
Forum Discussion
If you've tried powering off the receiver for a minute, did it make any noticeable difference?
If you sometimes have to press keys on the remote multiple times or you have to press keys harder than usual, it can be an indication your batteries are weak and need to be replaced. If that's the problem, you'll know soon when you're no longer able to to turn on the TV and receiver or change channels with the remote at all.
But, the delay in the receiver responding sounds more like a signal issue. It's my understanding from a previous discussion that when a key is pressed to change the channel, the receiver communicates with the network and then sends a signal back to your receiver. Poor signal strength would cause poor response time.
If the problem persists, you should contact cox.help@cox.com. They'll need your full name and the full service address in order to help you with your account.
