Forum Discussion

Scott_Robinson's avatar
New Contributor
2 years ago


I have been a cox customer 25+ years. My bill just went up 42.00

When I called 3 times. I was hung up once the other two times I called and spoke with rude ladies in Mexico City who both gave me different information on how they could help me. One told me if I did not like what she offered me she was going to hang up the call.  

I have been trying to reach a supervisor, but mexico city people say they cannot transfer me. I even tried two times to reach my local cox store and left two messages today with no response.

If you wish to keep my business please have someone with authority in the USA call me.

Ready to leave your TV service.

2 Replies

Replies have been turned off for this discussion
  • Darkatt's avatar
    Honored Contributor

    you probably had a promotion roll off, or expire, contact SALES or RETENTION, not billing.