Billing statement and system do not match
For the past 6 months, my billing statement and what is reflected online as to what I owe do not match. I called CS back in February and thought it had been resolved. This month, I paid my bill ba...
Forum Discussion
@Reallyneedhelp
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account-specific issues, please reach us at cox.help@cox.com. Include the URL to this thread along with your full name and address.
Jonathan J
Cox Moderator
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account-specific issues, please reach us at cox.help@cox.com. Include the URL to this thread along with your full name and address.
Jonathan J
Cox Moderator
Johnathan J:
The customer service people and the Loyalty depertment I have spoken with have not been able to resolve my similar issue. I was quoted $258 a month for 24 months, and my bill is over $287. I've spoken with Ann Louise (supervisor), Johan, George - all from the Loyalty department - to no avail. My next call should be to the AZ Attorney General or the local news channels investigators, because nothing happens when anyone calls Cox.
These forums are for cox users to assist one another. You are posting about a matter that not a single Cox User is going to be able to assist you with. You need to comprehend what JohnathenJ provided you in his response.
