Bad equipment - no credit
Last August started having issues with contour box resetting every 10 - 15 minutes. Had cox out 4 times about it. No credit given for all the time we had no service. Made a payment online as had done in past but got notice from Cox it didn't go thru, checked bank cause I knew the money was there, bank said no request for payment received. Thinking I may have erred in entering info, I resubmitted pmt. Same thing, again bank said nothing came from Cox. Soooooo, after not giving credit for 3 months of little to no service and failing to submit payment info to bank. I let my cable be turned off. I did get credit for 1 week, for yhe wait between the last time I called about no service and time tech came out and FINALLY replaced the faulty box. Was told to contact collections, who told me to contact billing two attempts to transfer, I was hung up on. I called support and was told since account is off they cannot see Tech notes and will not give credit. Ummm.....how is it the rep in store could see the 4 service calls approx every 2 weeks. Anyway, same old Cox, the ones that continued to charge me for a 2nd box months after I had turned it in. NEVER AGAIN and I won't be recommending them. But shout out to Nestor A at my local store, he was helpful and courteous!
