At a loss - TV and Paramount Plus
Need help First: Have Cox for internet service, Contour for TVs; have a iMAC, 2 Sony Bravia TVs (50 and 43 inch) Recently got a new modem - Nighthawk AX6. Small single story house, modem seems to b...
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Sorry, I don't know how to help then. The only other suggestion I have is contacting Netgear as this doesn't sound like a Cox issue.
Spoke to Tech Rep at Netgear - she walked me thru several tests of the router. Once finished she stated the router was indicating optimal operations. Thus she thought the issue might be with the modem or the cable system. Can Cox check the modem or is there a manual for the modem that I can try to muddle thru?
Did they test the signal strength that the TV is getting and test the speed? It could be as simple as interference where the problem TV is. However if it works fine on the other TVs, it's not a ISP/modem issue IMO. How do other apps on the TV work? Same?
PS. Here is the manual for the modem. The modem UI is read only. Except for the password to access it, there is nothing to configure or change.
Did she test the signal strength - sorry but can't say with absolute certainty. Ran +/- 4 tests (no idea what she was doing, just followed her direction), again she said everything was optimal. I do recall she said something to the effect that the speed (the signal strength?) was excellent.
Main TV and Contour box are next to a Sony sound system (audio is thru this system and not TV) but no other electronic devices. It's a clear shot from the router in the computer room to the living room TV.
Paramount+ works with no problem on the MAC and bedroom TV - although on bedroom TV, it will hiccup once or twice after 1st starting but clear sailing after that initial issue. The other 2 streaming services we use - Netflix and Hulu - work with no issues (may be slow starting a few times but no issues after start-up).
Thanks for the modem manual.
Bob
If other apps work it's not the Internet connection. Sounds like a problem with the TV app. Have you tried uninstalling the app? Have you check the TV firmware? If all else fails I suggest getting a Chromecast or other media player. Just buy one you can return in case it doesn't work. Some are only 20bucks.
