Forum Discussion

Roblesstrehle's avatar
New Contributor
7 months ago

AppleTV app is not connecting

My AppleTV app has not connected to my television in over a week. I've called Apple and Cox, and Cox admitted that it's a glitch with their system. How long does it take to fix it? It doesn't seem like Cox is too concerned with its customers.

1 Reply

  • Roblesstrehle, 


    I don't want you to feel this way. We do care. I'm sorry to hear you are impacted by the known issue some customers are experiencing when launching Apple TV+ and/or attempting to play content using Apple TV+ on your contour device. We are aware and are working to address this issue as quickly as possible. At this time we have no additional information available. Until the issue is resolved please access content using the web or mobile version of the app. I know this has been frustrating and I apologize for any inconvenience this has caused.