Forum Discussion

Groovee's avatar
Groovee
New Contributor
3 years ago

Amazon Prime telling me i'm connected to a VPN

Used Prime on Wednesday with no problems, tried watching again on Thursday and when I try to play something it says I'm connected to a VPN or proxy service. I am not. I've restarted and refreshed...
  • Bruce's avatar
    Bruce
    3 years ago

    Technology wise...get something only designed and engineered to stream.  Streaming was just an afterthought on a cable-box to thwart subscribers from cancelling cable TV.  A cable-box does a lots of things but none very well.  Roku, for example, is only designed to stream and it decodes very well because it has a better chipset.

    I'll assume Prime is a very good content-provider; however, when something goes wrong, their customer service stinks.  It was the same with SiriusXM so I cancelled my subscription.  Netflix is #1 on your list because Netflix only streams.

Becky's avatar
Becky
Moderator

Hi Team, I wanted to let you know that we're investigating this issue with our Amazon Prime partners. Thanks for bringing this to our attention and providing us with the data we needed to escalate this issue appropriately! We'll post another update as soon as we have further information. -Becky K., Cox Support Forums Moderator

Bruce's avatar
Bruce
Honored Contributor III
3 years ago

Great update...thanks!  Did you get your shoutout in the TA post?  It must be Becky Day.