New Cox service and phone jacks not working
My Cox service was just installed a couple weeks ago. I previously had ATT Uverse which then went to Frontier. I just realized that none of the phone jacks in my house are working except the one in...
Forum Discussion
I'm not familiar with patch panels but the config you described sounds fishy. I wonder if the tech rewired it?
Call Cox and speak to someone familiar with patch panels and explain your wiring. A tech will cost you but if the Cox tech rewired it, he or she should correct it.
Thanks for trying. I'll contact Cox.
- Hi MickeyCT,
Thanks for reaching out to us through Cox Forums. We can certainly schedule a technician to investigate this issue. You can reach out to us by sending a private message to our Facebook page (www.facebook.com/coxcommunications), message us on our Twitter handle (www.twitter.com/coxhelp) or email us at cox.help@cox.com. Be sure to include this post, your name, and your complete address.
Maria L.
Cox Support Forum Moderator
Once again Cox's "great idea" of going voip runs awry. If a customer had all of their jacks working before the change, Cox's techs need to be trained to ensure they all work before they leave the site. On this forum alone, how many times has that been the root of the problem?
