The URL is: https://phonetools.cox.com
The page includes:
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /.
Reason: Error reading from remote server
"GET /." is a link but it's to "https://phonetools.cox.com"... No menus, no nothing.
It is intermittent... sometimes I get through to Phone Tools fine and other ties it times out with the proxy error. I can log into other Cox pages fine- email, apart from being its usual infuriatingly slow, works normally and my internet is not otherwise affected. This is not my computer. The problem first emerged two weeks ago and was not intermittent. I had zero access to the feature for over three solid days. The issue, whatever it was, went away but seems to be back to some degree.
I logged into Web Tools and was able to immediately access the full menu of phone features from there but am not comfortable saying that's a workaround as yet. I've only tried that once I'll need to repeat the proxy error roadblock a few times and repeat the web tools detour successfully to say that's a viable route. Two weeks ago I got the same proxy error using the workaround. The only difference is that at the moment the problem comes and goes as opposed to two weeks ago when I had zero access to anything at the URL for more than three days so we'll see.
Something is going on with Cox Communications that is not being communicated to you. Perhaps it's only affecting certain accounts, I cannot say but the Phone Tools feature on the whole seems to be unstable with one thing or another going awry with it. It seems fairly evident that messing around with computer/router settings or clearing cache/cookies won't mitigate it though it might distract some users and create the illusion that such measures are helping when the problem is intermittent as it seems to currently be.
