phone calls not recording in voice tools
I have made several long distance calls, which are not being recorded in voice tools. This is the only record I have of these calls since they are not
listed on my bill. I have to log into the we...
Forum Discussion
Hi Rosebud84, one of our back-office tools displays your opt-in status for Call History. Your status displays "Customer is not currently opted in." -Becky, Cox Support Forums Moderator
The + sign next to Call History just opens the list of calls and does not indicate that I am “opted in.”. I clicked it anyway, but not sure how this will fix things?
- Hi Rosebud84, you mentioned earlier that some of your outgoing and incoming calls are being logged. Do these calls display when you click on the + sign next to Call History? -Becky, Cox Support Forums Moderator
None of my outgoing calls were logged today, only incoming
- Rosebud84,
The call history will only show 10 digit dialing on it. Are you dialing 10 digits or just the 7 digits on local calls? Would you please try to dial all 10 digits & wait 15 minutes to see if it shows up in your history?
Mark M.
Cox Support Forums Moderator
