Forum Discussion

chuckdow's avatar
chuckdow
New Contributor II
5 years ago
Solved

Cannot be heard by callers

Inbound callers cannot hear us talking after we answer! While talking to other caller suddenly cannot hear us any longer. Outbound calls are completed but we cannot be heard. The problem is int...
Cox telephone
Horrible responsiveness of Cox Corporate to recurring telephone issues
loss of service
phone
Phone Modems
telephone modem
  • chuckdow's avatar
    chuckdow
    5 years ago

    Thanks.

    Cox replaced to telephone modem and it worked for a few days.

    Today callers could not hear us.

    it is intermittent and very frustrating.

    I would like to find a different solution for our home telephone service.

    Chuck

  • chuckdow's avatar
    chuckdow
    5 years ago

    The problem is intermittent!

    The modem is in the back of the house.
    impractical to plug directly into modem and wait for a call to fail.

    it happened again this morning.
    with another Cox Phone customer!

    Is this happening to anyone else?
    is tech support reporting this as an issue?

    Thanks, Chuck

  • Curley's avatar
    Curley
    5 years ago

    I was having the same problem.  I called Cox and had them reset the modem from their end.  The system seems to be working now.  If the problem continues, I will call them back and they will send a technician.

  • chuckdow's avatar
    chuckdow
    5 years ago

    Hi Kevin,

    This is really frustrating. The problem now ONLY happens between 2 COX telephone callers.
    My wife and her sister (we both have COX telephone) talk 5 times a day or more.
    The problem happens when they talk to each other on COX!!!
    All other calls to either service are okay!
    My wife's sister called COX support and they told her there was something wrong with our cabling!
    COX technicians have been out here twice and checked the cabling and replaced the telephone modem and the same thing keeps happening!

    COX to COX is the problem!

    How can we get this addressed and fixed?

  • KevinM2's avatar
    KevinM2
    5 years ago
    Hi Chuckdow, your telephone modem is not reporting any signal levels to us at the moment, which is quite concerning. Please reach out to us at cox.help@cox.com, Twitter or Facebook. I believe sending out another service technician might be the best course of action. -Kevin M. Cox Support Forum Moderator
KevinM2's avatar
KevinM2
Former Moderator
Hi Chuckdow, can you please make certain there are no loose or damaged connections? This could be caused by a signal issue. Is the phone plugged in directly to the modem or is a phone cord plugged in from the modem directly into a phone jack in the wall? -Kevin M. Cox Support Forum Moderator
  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi Chuckdow, it would be discouraging to you leave change telephone services, and we're here to help. When you plug in a telephone directly into the modem, do you experience this issue? Is a phone cord connected from the telephone modem to a phone jack in the wall? Can you please unplug the telephone modem, wait ten seconds and plug it back in for me?

    For additional support, please don't hesitate to reach out to us at cox.help@cox.com, Facebook or Twitter. -Kevin M. Cox Support Forum Moderator
    • chuckdow's avatar
      chuckdow
      New Contributor II
      5 years ago

      The problem is intermittent!

      The modem is in the back of the house.
      impractical to plug directly into modem and wait for a call to fail.

      it happened again this morning.
      with another Cox Phone customer!

      Is this happening to anyone else?
      is tech support reporting this as an issue?

      Thanks, Chuck

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi Chuckdow, I understand this can be frustrating to deal with, and I'm sorry you're experiencing this ongoing issue. By plugging a telephone directly into the modem, this takes the phone jacks (home-wiring) out of the equation. In other words, this will help us determine if there's an issue with the internal wiring in the home or the signal going to the modem. If you would like us to send out another service technician, please email us at cox.help@cox.com. We can also be reached on Facebook and Twitter. -Kevin M. Cox Support Forum Moderator