Horrible responsiveness of Cox Corporate to recurring telephone issues

4 Topics

Voice Mail time-stamp off by 3 hours and callers being told my number has been disconnected.
For as far back as I can remember, my voicemail has been off by 3 hours. I've tried to get this fixed numerous times but nothing ever gets fixed. I have reset my modem, changed the time on my phone but it always changes back to the wrong time. That wouldn't be so back because I can subtract three hours from a time-stamp but more often than not, callers don't even get the option of leaving a message because when they call, they are told my number has been disconnected. This has ALSO been going on for more than 2 years with absolutely nothing being done on Cox's end. Nothing. Oh, I take that back. They're raising their bills next month. That's something. Something criminal if you ask me. I'm so over Cox. If my spouse was not intent on keeping their horrible service, I'd have left years ago. Crooks, criminals and con-men and Cox....all of them start with the letter C. Weird.
OnTheFence 5 years ago Place Phone
4.1KViews
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6Comments
Cannot be heard by callers
Inbound callers cannot hear us talking after we answer! While talking to other caller suddenly cannot hear us any longer. Outbound calls are completed but we cannot be heard. The problem is intermittent.
Solved
chuckdow 5 years ago Place Phone
8.1KViews
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13Comments
Cox Phone Upgrade Incompatible with Home Security System - Still
Really. It appears that Cox is still doing nothing to address this, as we just had our phone system upgraded by Cox and our alarm system lost connectivity with the alarm company. This is completely unacceptable. To perform a mandatory migration that requires customers to incur additional alarm service costs, not only a one time equipment charge but an additional recurring service charge, because their upgrade orphans the standard POTS connectivity used by all alarm companies (see related 2017 forum post on "Cox Phone Upgrade Incompatible with Home Security System"). To not give a choice - poor customer service issue #1. To not give notice of the impact - poor customer service issue #2. To not help provide a resolution that doesn't cost the customer initially as well as continually-forever - poor customer service issue #3. Time after time Cox continues to lower the bar on customer service and expectations.
Chandler_Custom 7 years ago Place Phone
11KViews
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7Comments
ACTION REQUIRED: POOR SERVICE - Digital Phone upgrade and home alarm
Please see this thread on your forum. http://forums.cox.com/forum_home/phone_forum/f/6/t/18770.aspx I too, am facing the same situation. Cox has told me verbally they cannot guarantee my alarm will work which leads me to a costly upgrade and increased monitoring charges. I have been a cox customer for over 30 years, but that is about to change unless you come up with a better solution than just leaving your customer to deal with the fallout. I went into your cox store and explained the situation. They send out a technician who was supposed to tell me if my POTS line could be back wired to accommodate my alarm. When the technician arrived he was a nice young man (looked like a sub-contractor) but I could tell he only was trained to perform the digital upgrade. When I asked if my alarm would still work, he just stared at me with a blank look on his face and said he would have to call someone. When he returned he stated “they would not guarantee it would work with my alarm and wanted to proceed. Which I said absolutely NO. Were they going to leave my home unprotected and with a link that did not work to my alarm company for safety or fire? That absolutely crazy and libelous on your part. Additionally, they wanted to drill a how through the wall of the garage to mount and plug in the modem. Which by the way I have a large cabinet full of stuff there. And they do not tell you that if the power goes out in your house the modem will not work unless you paid them extra for a battery backup which only lasts for a short time. Come on Cox after 30 years of paying you a lot of money you are going cheap on me. This does not make good business sense at all. I would like a customer service representative and one of your real technicians to call me and explain better options to me, if you wish to keep my business. Dennis Towler Dtowler007@gmail.com
Phone_Upgrade_I 7 years ago Place Phone
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1Comment