Forum Discussion
- JonathanJFormer Moderator@Rob H.
Try rebooting the cable box and see if that helps.
Cox Moderator
Jonathan J- Rob_H_Contributor II
I was under the impression that the timestamp was sent along with the Caller ID info from the switch. Is this not the case?
- Rob_H_Contributor II
The same thing is occurring this afternoon. The Cox switch is sending the wrong timestamp with the Caller ID info. Cox Tech Support states they are aware of the problem. I guess it's not a simple matter of periodically syncing with a trusted time standard.
- MariaLModeratorHi Rob H.,
Please check the time display on your cordless telephones to verify the time is the current time. If the time is incorrect, a power cycle of the main base unit may help to correct this issue.
Maria L.
Cox Support Forum Moderator- Rob_H_Contributor II
Thanks, but in my case, as previously stated, the timestamps are the same on 2 different autonomous caller id systems. 1 system consists of all handsets on the cordless phone system, while the second system is a standalone Caller ID display. The time displayed for each received call is sent by your switch along with all Caller ID info for each call.
It is important that Cox get it right because most Cordless phone systems and Caller ID display systems derive the current time from the timestamps previously sent. For example, our cordless phone system will show the current time on Daylight Savings Time after 2 AM this Sunday, Nov. 4th until we receive a phone call after 2 AM. It will display 1 hour ahead all day Sunday until we get a phone call. If we don't get a call Sunday, it will continue to display the time 1 hour ahead until we do.
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