Caller ID timestamp is approximately 11 minutes slow
As of approximately 6:04 PM EDT on 10/22/2018 here in Hampton Roads, VA, the Caller ID timestamps are approximately 11 minutes slow. I verified this with multiple calls using 2 autonomous caller id ...
Thanks, but in my case, as previously stated, the timestamps are the same on 2 different autonomous caller id systems. 1 system consists of all handsets on the cordless phone system, while the second system is a standalone Caller ID display. The time displayed for each received call is sent by your switch along with all Caller ID info for each call.
It is important that Cox get it right because most Cordless phone systems and Caller ID display systems derive the current time from the timestamps previously sent. For example, our cordless phone system will show the current time on Daylight Savings Time after 2 AM this Sunday, Nov. 4th until we receive a phone call after 2 AM. It will display 1 hour ahead all day Sunday until we get a phone call. If we don't get a call Sunday, it will continue to display the time 1 hour ahead until we do.
Hi Rob, based on what you've explained please check to ensure the individual time set on each of those devices is the correct time. Are you able to manually go in and adjust the time to reflect the current time and ensure it's displaying correctly? -Thanks, Carol
Hi Rob, if you continue to experience an issue please reach out to us via a Facebook private message, Twitter direct message, or an email to us at email@example.com. Include your complete address, account name, and an attachment of this conversational thread. We're available 24/7 to assist. -Thanks, Carol