Forum Discussion
The same thing is occurring this afternoon. The Cox switch is sending the wrong timestamp with the Caller ID info. Cox Tech Support states they are aware of the problem. I guess it's not a simple matter of periodically syncing with a trusted time standard.
Please check the time display on your cordless telephones to verify the time is the current time. If the time is incorrect, a power cycle of the main base unit may help to correct this issue.
Maria L.
Cox Support Forum Moderator
- Rob_H_7 years agoContributor II
Thanks, but in my case, as previously stated, the timestamps are the same on 2 different autonomous caller id systems. 1 system consists of all handsets on the cordless phone system, while the second system is a standalone Caller ID display. The time displayed for each received call is sent by your switch along with all Caller ID info for each call.
It is important that Cox get it right because most Cordless phone systems and Caller ID display systems derive the current time from the timestamps previously sent. For example, our cordless phone system will show the current time on Daylight Savings Time after 2 AM this Sunday, Nov. 4th until we receive a phone call after 2 AM. It will display 1 hour ahead all day Sunday until we get a phone call. If we don't get a call Sunday, it will continue to display the time 1 hour ahead until we do.
- CarolLM7 years agoFormer ModeratorHi Rob, based on what you've explained please check to ensure the individual time set on each of those devices is the correct time. Are you able to manually go in and adjust the time to reflect the current time and ensure it's displaying correctly? -Thanks, Carol
- CarolLM7 years agoFormer ModeratorHi Rob, if you continue to experience an issue please reach out to us via a Facebook private message, Twitter direct message, or an email to us at cox.help@cox.com. Include your complete address, account name, and an attachment of this conversational thread. We're available 24/7 to assist. -Thanks, Carol